Hyatt House Chicago/Naperville/Warrenville

The hotel overall is very nice. The service is spot on; very friendly from the front desk to housekeeping to hotel manager.They are also very accommodating if you need something special. The hotel is modern with a lot of conveniences you'd expect. The complimentary breakfast is the same as any other free breakfast; eggs, bacon, hash browns. Parking And security is very good too. The only issues that I had was the cleanliness and upkeep of the rooms. We found a used soap bar in the shower, coffee maker still had the used coffee grounds packet in the machine and the carafe wasn't washed. There was also hair on the sheets for the sofa bed. As for upkeep, the kitchen cabinets need to be replaced; they are very worn and it looks really bad. The shower has old caulking. It looks like maintenance just put a another layer of caulking over it. The wall above the headboard has been patched and painted however the paint doesn't match. Takeaway, the hotel is a solid 4, but be aware that housekeeping and maintenance don't look at the details. They simply do just enough to get by.

Traveling for work. King room with kitchenette was reasonably priced, very large, well equipped, wonderful, clean, comfortable and pretty much perfect. All of the staff were friendly, kind and accommodating. Gentleman at the desk (I'm so exhausted but I think his name was Kevin) went above and beyond to help me when I asked to be moved because the kids in the room next door were so loud. I would highly recommend this hotel.

We stay here every year when I visit family for the holidays however we don’t think we will stay again. It’s gone downhill progressively since 2018. When we arrived this last November we were greeted by a the front desk agent dressed in a hoodie with his hood up and a lady dressed in what appeared to be pijamas and flip flops. Very ghetto clientele as well.

My room was great, everything was as advertised! The service was amazing, I loved everything about this hotel except for the location. There are restaurants nearbyish, but kind of confusing to get to as the roads are kind of wonky. That's not the hotels fault though as I knew before checking in the restaurant situation. Oh there was one actual hotel thing that bummed me out....no chocolate chips for the fresh waffles, lol.

A big Thank You to a gentleman named Kevin Serio. I left behind a personal item when my wife and I checked out and not only did he help me retrieve my item, he was beyond professional, kind, and well past understanding considering I was not in a good frame of mind and to be open about it, I was verbally abusive to Kevin. I was, and I know it. I'm in Managment and Customer Service myself, and I know better. I was having a bad personal moment and I took my frustrations out on him due to a lack of patience of my own. He was just beyond patient with me and de-escalated my short fuse with his demeanor and care. The entire situation was on me, not Hyatt House or Kevin and he just reminded me of what a good manager does. Patience, listening, not firing back at me when I most definitely deserved it. That's better than being a good manager. That's being a decent human being. Kevin.. I will apologize to you for the rest of my life every time you see us come for a stay. 6 STARS and a very humbled David thanks you more than you will ever know or understand. Thank you for being who you are. You were EXACTLY what I needed. I left with a calmness I couldn't find on my own and a good lesson to carry me though the day. On top of it... we loved the stay. Will be back very soon. - D&J